COWELL AUTO GROUP PRIVACY POLICY

Your privacy is important to Cowell Auto Group, comprised of Cowell Motors Ltd. DBA Cowell Volkswagen, Cowell Motors Ltd. DBA Audi of Richmond, and Cowell Imports Inc. DBA Jaguar Land Rover of Richmond (referred to as “we” or “us” in this policy). The purpose of this policy is to tell you what personal information we collect about you, how we use it, whether we disclose it to anybody else, how long we keep it, and how you can request access to your personal information or obtain more information about Cowell Auto Group’s Privacy Policies.

Personal Information

Personal information means any information about you except your name, business title, business address, business email address, business telephone number or business facsimile number. It also does not include your home address and telephone number if these are published in a telephone or other directory.

Accountability

We are responsible for the personal information under our control and we have designated Cowell Auto Group’s General Managers as responsible for our compliance with this policy and with privacy legislation. If you wish to contact a General Manager you can contact one of the following:

AUDI OF RICHMOND – Phil Alalouf
– By Telephone: 604.279.9663
– By Facsimile: 604.273.0995
– By Email: phil [at] cowellautogroup.com
– By Mail: Privacy Officer
5680 Parkwood Place
Richmond, BC V6V 2M4

COWELL VOLKSWAGEN – Phil Alalouf
– By Telephone: 604.279.9663
– By Facsimile: 604.273.0995
– By Email: phil [at] cowellautogroup.com
– By Mail: Privacy Officer
Cowell Motors Ltd.
13611 Smallwood Place
Richmond, BC V6V 1W8

JAGUAR LAND ROVER OF RICHMOND – Mike Shami
– By Telephone: 604.273.6068 ext 169
– By Facsimile: 604.207.1682
– By Email: mike.shami [at] jlrrichmond.com
– By Mail: 5660 Parkwood Way
Richmond, BC V6V 2M4

What Personal Information Do We Collect?

When you purchase or lease a vehicle from us, or when you have used us for servicing or repairing a vehicle, or if you finance the purchase or lease of a vehicle through us, or purchase or lease other products or services from or through us, or if you participate in one of our surveys, contests, or promotions, or if you test drive one of our vehicles, or contact our dealership staff, we may collect some or all of the following information:

  • Your name, address and telephone number
  • Email address and facsimile number
  • Your occupation
  • Information about your driving habits (such as preferred car size, colour, type of vehicle, kilometres driven annually, etc.)
  • Information about your existing vehicle(s) and any trade-in
  • Details of your vehicle and its service history
  • Your Driver’s License number
  • The name of your insurance company and agent
  • Your insurance policy number and details about your insurance coverage
  • Similar information about other members of your family
  • Your language of preference
  • Your date of birth and/or the date of birth of other members of your family
  • Your Social Insurance Number and/or Social Insurance Numbers of other members of your family
  • Financial and credit information about you and/or other members of your family (specific information is set out in the application for credit forms)
  • The principle amount of your loan, interest and repayment schedule
  • Health information if you are applying for life, health, disability or accident insurance
  • The amount of any life, health, disability or accident insurance and details of that insurance

Provision of your Social Insurance Number is optional. However, you should be aware that most Credit Reporting Agencies use the Social Insurance Number as a unique identifier to ensure proper identification when conducting credit reviews and preparing credit reports. If you do not wish to provide your Social Insurance Number, our ability to obtain a timely and accurate credit report may be affected.

The Security of Your Personal Information Is Important To Us

Your personal information is used by only by Cowell Auto Group for the purposes identified below and access to your personal information is limited to employees of the organization.

How Do We Use Your Personal Information?

Your personal information may be used by us to provide products or services to you such as: to obtain a license for your vehicle, to obtain a credit report if you are financing or leasing your vehicle, to obtain appropriate financing of your vehicle for you, to provide you with a reminder that your vehicle requires servicing, and to provide you with information regarding products and services that we have to offer and which we think will be of interest to you.

Sometimes We Have to Share Your Personal Information With Others

We do not sell your personal information to third parties. We may share some of or all of your personal information with third parties such as the manufacturer of your vehicle and its related companies, the providers of products or services relating to your vehicle, credit reporting agencies, financial institutions or financing companies, your insurance agent or company, and companies which provide or insurance warranties related to your vehicle. We may also disclose your personal information where we are required or permitted by law to do so.

How Long Do We Keep Your Personal Information?

We retain your personal information as long as we believe that you are still the owner of the vehicle. If the information relates to the financing or lease of the vehicle, we retain personal information relating to the financing or lease arrangements as long as those arrangements are in place. If the information relates to the service or repair of your vehicle we retain the personal information for as long as it is reasonably necessary to address any issues arising from the service or repair of the vehicle, or as may be required by law. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements.

What Can You Do If You Want To Limit The Use To Which We Use Your Personal Information?

The personal information which we collect is necessary for us to sell or lease you a vehicle, to provide products and services related to the vehicle, assist you in the financing or lease of your vehicle, or to provide service to your vehicle, and we cannot do this without your personal information. Similarly, we must disclose your personal information as described above in order to sell you the vehicle, to provide products and services related to the vehicle, assist you in arrangements for financing or lease, or to provide servicing to your vehicle. If you do not want us to use or disclose your personal information in a particular way, please contact the General Manager described above and we will be pleased to discuss this with you and how we can limit collection, use or disclosure of your personal information.

You Can Request Access To Your Personal Information

You have a right to access the personal information which we have about you and to request that personal information which you believe to be inaccurate to be corrected. If you wish to access your personal information you should contact the General Manager who will be pleased to assist you.

Questions? Concerns?

If you have any questions or concerns about this Privacy Policy or about the collection, uses, and disclosure of your personal information by Cowell Auto Group, please contact the General Manager as set out at the beginning of this policy and we will address your concerns.

 

Online Privacy

 

Information from other sources

Third parties websites may use cookies, web beacons, and similar technologies to collect or receive information from this website and elsewhere on the internet. They may use that information to provide measurement services and targeted advertisements.

You may opt-out of the collection and use of information for ad targeting by visiting www.aboutads.info/choices.

Cowell Auto Group uses Facebook technology and this information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account. If you signed up using Facebook by mistake, you can delete your account from the Account page within your Settings at any time.

 

Browsing Information – Cookies

When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited.

We may use third party advertising companies to serve advertisements on our site or other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Site and other web sites. These selected companies also provide this information to us which we use for marketing purposes.

 

Opt-Out Preferences

Cowell Auto Group does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from Cowell Auto Group (except in connection a safety issue or recall notice), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Cowell Auto Group.

Privacy Policy Revised December 7, 2016